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Our approach

With no two clients being the same, our work often looks different. But there’s a fixed formula that underpins everything we do…

M+A+C=P

Just like your old algebra homework, this equation is far simpler than it looks. The P stands for improved performance – our end goal. We arrive at it via a three-stage process: Measure, Activate and Cultivate.

“Over the last 3 to 4 years our business results have been the best that we’ve ever seen and a significant component of that is due to the Heartstyles programme”

Tony Lowings – Chief Operating Officer, KFC

Measure

The Heartstyles Indicator gives us a measure of the behaviours at play in your business – both effective and ineffective.

Learn more about Heartstyles Indicator

Activate

This is where we take the information we’ve collected and use it to lay out a personal development journey for your people. The learning programmes are informal in feel but thoroughly purposeful.

Cultivate

This is about cementing the progress that’s been made so the benefits are felt for years to come. We do this by supplying ongoing coaching, making personal development a real part of your DNA.

Performance

Performance means different things to different people. It could be increased sales, better employee engagement or something else altogether. Whatever your goal, together we’ll come up with a clear and accurate way to measure the metrics that matter to you.

“We’re seeing a 9% increase in guest satisfaction. We know this is working.”

Cristi Lockett explains the impact Heartstyles has had on KFC’s General Managers, and the knock-on effects for the rest of the organisation.

We’re here to answer your questions. Whatever you want to know, don’t hesitate to ask.