Character isn’t set in stone but shifts over time. Our goal is to help people make those shifts quicker and more positive than they’d otherwise be. So we don’t label people or box them into personality types. We simply take a snapshot of their behaviours, scoring them in 16 key areas.
We then use these scores to build a Personal Development Guide, outlining the steps they need to take to realise their goals.
Your culture drives your success. Your people drive your culture. So knowing what drives your people is imperative.
The Heartstyles Indicator gives you the power to turn the behaviours that define your business into something you can measure, manage and optimise.
“We’re seeing a 9% increase in guest satisfaction. We know this is working.”
Cristi Lockett explains the impact Heartstyles has had on KFC’s General Managers, and the knock-on effects for the rest of the organisation.